To support Resource Guru in delivering its services, we may use third party service providers to assist us with data processing activities. Where we act as a data processor, these third parties are known as subprocessors. From time to time, we may need to add or remove a subprocessor if we feel it is necessary, but any subprocessor we engage with will need to comply with the same data protection obligations as we set out in our Terms of Use. If you would like to receive email updates about new subprocessors, you can opt in here. Account Holders can object, in writing, to the processing of their personal data by a new subprocessor within 30 days of them appearing on this list and shall provide a legitimate reason to object. If no such objection is received within the 30 day period, the new subprocessor(s) shall be deemed accepted.
In the table below we identify our subprocessors along with the service provided, their location and, where applicable, the date they will be added.
| Name of subprocessor | Service provided | Location | Date due to be added |
|---|---|---|---|
| Alchemer | Forms and surveys | USA | Existing |
| Amazon Web Services | Cloud hosting infrastructure | USA | Existing |
| Amplitude | Product usage analytics | USA | Existing |
| Ask Nicely | Forms and surveys | USA | Existing |
| Candu | User engagement and product adoption | USA | Existing |
| ChartMogul | Analytics | EU (Germany) | Existing |
| Clearbit | Data enrichment | USA | Existing |
| Datadog | Application and infrastructure monitoring | USA | Existing |
| Front | Customer support services | USA | Existing |
| Google Cloud Platform * | Hosting | EU (Republic of Ireland) | Existing |
| Google Workspace * | Email and office applications | EU (Republic of Ireland) | Existing |
| Highrise | CRM | USA | Existing |
| Hubspot | CRM | UK | Existing |
| Intercom | Communication, marketing and customer support services | USA | Existing |
| Peaberry Software Inc. (Customer.io) | Communication, marketing and customer support services | USA | Existing |
| ProductBoard | Customer feedback | USA | Existing |
| Recurly | Subscription billing | USA | Existing |
| The Rocket Science Group, LLC (Mailchimp) ** | Communication services | USA | Existing |
| Salesforce (Slack Technologies Limited) | Internal communications | EU (Republic of Ireland) | Existing |
| Segment (Twilio) | Customer data platform | USA | Existing |
| Sentry | Application error tracking | USA | Existing |
| Stripe | Payment processing | USA | Existing |
| TypeForm | Forms and surveys | EU (Spain) | Existing |
| Xero | Accounting system | UK | Existing |
* In terms of Google, we contract with Google Ireland Limited, who are based in the EU and as such do not require any SCCs (standard contractual clauses) or other measures with Google Ireland. For further information on Google Ireland’s use of subprocessors and any onward transfers, please see the following statement from Google: "Google Ireland Limited is the service provider for EU cloud customers, but its operations rely on the use of Google Group and third party subprocessors who may access customer data to provide the services you request. Google Cloud provides a list of Google entities which provide the services (including detailed information such as their location and processing activity) in our subprocessors page (GCP; Workspace). We can confirm that any onward transfers to these subprocessors are subject to Google Ireland’s GDPR commitments and subject to intra-company agreements aligned with the SCCs. For further details on the position with Google, please see Google Cloud & the General Data Protection Regulation (GDPR).
** In terms of Mailchimp (The Rocket Science Group, LLC), please find details at Mailchimp and European Data Transfers.
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