Have you mastered the art of acquiring new clients for your agency? That’s only half the battle. Retaining clients is where many agencies slip up, missing out on consistent revenue through lasting client relationships. A 5%…
Written by Jo Johansson
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Written by Paul Morris
Capacity planning plays a key role in agency profitability. Do it well and you’re looking at some healthy margins and business growth. Do it less well? Now, you’re looking at some serious employee, culture, and workflow…
Written by Jo Johansson
Agency growth is about managing lots of moving parts—and managing them well. But then there’s the big question: revenue. How do you bring in more clients to keep growing sustainably? This guide is designed to walk…
Written by Jo Johansson
There’s work and then there’s all the tasks that go into making that work possible: soliciting feedback, fielding approvals, sitting in meetings, and sometimes Slacking your colleagues to align on a project. The problem is that…
Written by Jo Johansson
When projects are won, there’s often a sense of urgency to get going and we end up skipping some of the activities which can prevent a project from being successful. As Delivery Managers, our focus should…
Written by Holly Davis
Agency culture has an infamous reputation. Agencies are known for producing creative work that can shape the perspectives of an entire generation, while at the same time being completely oblivious to the concept of agency work-life…
Written by Rachael Nicholson
Expert input from
Amirreza Farhadi
It’s tempting to think the hard part is over as soon as you’ve won the client. Your pitch was the winner, but is your agency client onboarding experience just as good? Because it needs to be.…
Written by Eleanor Hope Jones
When you’re running (or working at) an agency, there are many moving parts. So how do you avoid the inevitable chaos? The answer is agency SOPs. That’s right. To plan, operate, or even scale effectively, you…
Written by Rachael Nicholson
Any thriving creative team is supported by a solid advertising agency workflow. This holds them accountable and helps them deliver results for clients. Yes, creativity needs freedom to flow, but it also requires workflows to stay…
Written by Rachael Nicholson
Input from experts including
Shantal Gonzalez
The agency industry is a crowded space, so when you ask yourself how to scale your agency, it’s not always clear where (or how) to get started. Keep this in mind: scaling is a journey, and…
Written by Jo Johansson
It’s a universally acknowledged truth that a client-agency relationship is the cornerstone of any successful marketing scheme or advertising campaign. In fact, an r3 study reported that the top 40 client-agency relationships had an average relationship…
Written by Eleanor Hope Jones
The world is changing a lot right now—and it’s happening faster than ever. No industry or discipline has escaped the emergence of generative AI, but we’re still in the early stages of knowing exactly what it…
Written by Jo Johansson
Does thinking about the health of your agency keep you up at night? We don’t blame you. Running an agency is no easy feat during the best of times. In today’s world—it’s a different kind of…
Written by Jo Johansson
Kathryn E. Strachan launched B2B content marketing agency CopyHouse as a one-woman band in 2019. After landing Scottish Widows as a freelancer, she quickly needed to set up an LTD. Four years later, she has a…
Written by Jo Johansson
