{"id":6672,"date":"2024-11-21T15:57:38","date_gmt":"2024-11-21T15:57:38","guid":{"rendered":"https:\/\/resourceguruapp.com\/blog\/?p=6672"},"modified":"2024-11-28T14:07:11","modified_gmt":"2024-11-28T14:07:11","slug":"agency-metrics","status":"publish","type":"post","link":"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics","title":{"rendered":"16 essential agency metrics that\u2019ll ramp up revenue (with examples)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Ad Age\u2019s annual <\/span><a href=\"https:\/\/adage.com\/article\/datacenter\/agencies-delivered-solid-growth-2022-why-2023-more-challenge\/2481041#:~:text=Ad%20Age%20Agency%20Report%202023&amp;text=U.S.%20revenue%20for%20agencies%20and,reached%20an%20all%2Dtime%20high.\"><span style=\"font-weight: 400;\">Revenue Report<\/span><\/a><span style=\"font-weight: 400;\"> shows agencies in the U.S. saw 9.9% revenue growth in 2022. Worldwide, agencies reported a 7.5% uptick. But, times have changed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2023 saw layoffs, restructures, and mergers following more pressure from clients and shrinking budgets. In 2024, <\/span><a href=\"https:\/\/adage.com\/article\/datacenter\/agency-report-2024-agency-company-revenue-growing-modestly\/2550676\"><span style=\"font-weight: 400;\">growth\u2019s only been \u201cmodest\u201d<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this climate, staying on top of <\/span><span style=\"font-weight: 400;\">agency metrics<\/span><span style=\"font-weight: 400;\"> is more crucial than ever. They\u2019re essential puzzle pieces that help you identify valuable ways to increase revenue and, as a result, drive profit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, there are so many metrics, and only so many hours you can spend on them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, I\u2019ll demystify the key <\/span><span style=\"font-weight: 400;\">agency performance metrics<\/span><span style=\"font-weight: 400;\"> that impact revenue. For more context on my experience\u2014and how it\u2019s shaped my understanding of these metrics\u2014check out <\/span><a href=\"http:\/\/robsayles.com\"><span style=\"font-weight: 400;\">robsayles.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To begin, let\u2019s get on the same page, definitions-wise.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article \ud83d\udcd6<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#A-quick-agency-metrics-definition\" >A quick agency metrics definition<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Why-agency-metrics-matter\" >Why agency metrics matter<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Part-1-Financial-metrics\" >Part 1: Financial metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Part-2-Operations-metrics\" >Part 2: Operations metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Part-3-Project-management-metrics\" >Part 3: Project management metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Part-4-Resource-management-metrics\" >Part 4: Resource management metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#Part-5-Client-account-metrics\" >Part 5: Client account metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#A-note-on-advertising-agency-metrics-and-marketing-agency-metrics\" >A note on advertising agency metrics and marketing agency metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-metrics\/#The-secret-behind-healthy-agency-metrics\" >The secret behind healthy agency metrics<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"A-quick-agency-metrics-definition\"><\/span><span style=\"font-weight: 400;\">A quick <\/span><span style=\"font-weight: 400;\">agency metrics<\/span><span style=\"font-weight: 400;\"> definition<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s important to understand the difference between an agency metric and a <a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-kpis\" target=\"_blank\" rel=\"noopener\">key performance indicator (KPI)<\/a>. These are often\u2014to the confusion of almost everyone\u2014used interchangeably.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s the line in the sand:<br \/>\n<\/span><div class=\"callout callout--definition\">\n<h4>What is a metric?<\/h4>\n<p>A metric<span style=\"font-weight: 400;\"> is anything you can quantifiably measure.<\/span><br \/>\n<span style=\"font-weight: 400;\"><\/div><\/span><\/p>\n<div class=\"callout callout--definition\">\n<h4>What is a KPI?<\/h4>\n<p>A KPI<span style=\"font-weight: 400;\"> is a <\/span><i><span style=\"font-weight: 400;\">specific<\/span><\/i> <i><span style=\"font-weight: 400;\">metric<\/span><\/i><span style=\"font-weight: 400;\"> you\u2019ve decided to track and prioritize because it\u2019s a crucial indicator of success for your agency and tied to your goals.<\/span><br \/>\n<span style=\"font-weight: 400;\"><\/div><\/span><\/p>\n<div class=\"callout callout--takeaway\">\n<table>\n<tbody>\n<tr>\n<td>Let&#8217;s bring that to life:<\/p>\n<p><b style=\"font-family: inherit; font-size: inherit;\">Example agency goal<\/b><span style=\"font-weight: 400;\">: Increase MRR from retainer-based business\u00a0<\/span><\/p>\n<p><b>Example metric<\/b><span style=\"font-weight: 400;\">: New leads per month (tracks something important, but doesn\u2019t directly guarantee higher MRR)<\/span><\/p>\n<p><b>Example KPI<\/b><span style=\"font-weight: 400;\">: Increase average retainer value per month by 10% (measurable, specific, tied to goal)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\"><\/div><\/span><\/p>\n<p><span style=\"font-weight: 400;\">With that out of the way, let\u2019s talk about why <\/span><span style=\"font-weight: 400;\">agency metrics <\/span><span style=\"font-weight: 400;\">matter and how they help drive revenue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"callout callout--reading\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re more interested in the KPI side of things,<\/span><span style=\"font-weight: 400;\"> this <a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-kpis\" target=\"_blank\" rel=\"noopener\">article on choosing the right agency KPIs<\/a><\/span><span style=\"font-weight: 400;\">\u00a0will help you on your way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why-agency-metrics-matter\"><\/span><span style=\"font-weight: 400;\">Why <\/span><span style=\"font-weight: 400;\">agency metrics<\/span><span style=\"font-weight: 400;\"> matter<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While creativity and client relationships are key drivers of success, underlying metrics are what determine an agency&#8217;s financial health and scalability.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Understanding and optimizing for those core metrics is crucial for driving revenue, increasing profits, and promoting sustainable growth.\u00a0<\/span><a href=\"https:\/\/bit.ly\/3X6lT4Q\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-6582\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-943x242.jpg\" alt=\"A rectangle shaped banner in purple featuring a 3D book cover with a prompt to download an eBook about resource planning for agencies.\" width=\"943\" height=\"242\" srcset=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-943x242.jpg.webp 943w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-1042x268.jpg.webp 1042w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-1536x395.jpg.webp 1536w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-310x80.jpg.webp 310w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1.jpg 1836w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/10\/Blog-banner-1-310x80@2x.jpg.webp 620w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/a><span style=\"font-weight: 400;\">Here are some of the most important <\/span><span style=\"font-weight: 400;\">agency metrics <\/span><span style=\"font-weight: 400;\">in my experience, why they matter, and how they can be applied in real-world scenarios.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Part-1-Financial-metrics\"><\/span><span style=\"font-weight: 400;\">Part 1: Financial metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Financial metrics are the bedrock of any agency\u2019s performance. They offer insights into revenue, profitability, cost management, and overall financial health.<\/span><\/p>\n<p><b>Who owns this metric?<\/b><span style=\"font-weight: 400;\"> The finance team\u2014led by the CFO or finance manager\u2014should own these metrics. They\u2019re responsible for budgeting, financial reporting, and ensuring the agency remains profitable. This makes them the logical choice.<\/span><\/p>\n<div class=\"callout callout--protip\">\n<p><strong>Note: <\/strong><span style=\"font-weight: 400;\">Revenue and profit are related, but not the same thing.\u00a0<\/span><\/p>\n<p><strong>Revenue<\/strong><span style=\"font-weight: 400;\"> includes all the money your business brings in. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><strong>Profit<\/strong><span style=\"font-weight: 400;\"> is how much money your business makes, when expenses are subtracted from revenue.<br \/>\n<\/span><span style=\"font-size: 1.125em;\"><\/div> <\/span><\/p>\n<p><span style=\"font-size: 1.556em;\">1. Gross profit margin<\/span><\/p>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Revenue metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: This metric is essential for assessing how efficiently your agency delivers its services. A high gross profit margin indicates that your pricing is aligned with your costs, allowing for profitable operations.\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a percentage of revenue that remains after deducting the cost of services sold.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> (Revenue &#8211; Cost of Services Sold) \/ Revenue x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> Take an agency that secures a contract worth $100,000, but spends $70,000 on the costs of services (e.g. ad spend, subcontractors). Their gross profit margin would be 30%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">($100,000 &#8211; $70,000) \/ $100,000 = 0.3 x 100 = 30%<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they notice this margin decreasing over time, it might indicate rising service costs or the need to reevaluate pricing strategies.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">2. Net profit margin<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Revenue metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: This metric provides a comprehensive view of your overall profitability. It shows how much of each dollar earned is translated into profit after expenses are subtracted.\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It considers revenue remaining after all expenses (this is your net profit), and is measured as a percentage. Expenses may include operating costs, interest, salaries, rent, marketing, and taxes.\u00a0<\/span><\/p>\n<p><b>Formula<\/b><b><i>:<\/i><\/b><i><span style=\"font-weight: 400;\"> Net Profit \/ Revenue x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> Consider an agency that, after deducting all expenses, ends up with $15,000 in net profit on $100,000 of revenue. Their net profit margin is 15%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Net profit (revenue &#8211; expenses) = $15,000<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$15,000 \/ $100,000 = 0.15 x100 = 15%<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For reference, the <a href=\"https:\/\/prometheanresearch.com\/2023-digital-agency-industry-report\/\" target=\"_blank\" rel=\"noopener\">average net agency profit margin<\/a><\/span><span style=\"font-weight: 400;\">\u00a0was 15% according to Promethean Research.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your margin is lower, it might suggest that operational costs are too high, or that you could charge more for your services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In one agency I worked with, increasing the net profit margin by just 5% through cost controls led to an additional $500,000 in annual profit.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">3. Labor cost as a percentage of revenue<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Revenue metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Labor costs are typically one of the largest expenses for agencies. This metric ensures that your labor costs are sustainable, relative to your revenue.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a proportion of total revenue spent on total labor costs (which includes employee salaries, taxes, etc.)\u00a0<\/span><\/p>\n<p><b>Formula:<\/b> <i><span style=\"font-weight: 400;\">Total Labor Costs \/ Revenue x 100 <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"callout callout--definition\"><\/span><\/p>\n<p><b>Example: <\/b><span style=\"font-weight: 400;\">A mid-sized agency noticed that their labor costs had hit 60% of their revenue, largely due to overstaffing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By auditing their workforce and adjusting staffing levels, they were able to bring this down to 50%, freeing up more resources to reinvest in growth.<\/span><\/p>\n<\/div>\n<h3><span style=\"font-weight: 400;\">4. Operating expenses percentage<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Cost metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: This percentage helps you understand how well you\u2019re managing fixed and variable costs. Lowering this can directly increase your net profit margin\u2014see above for more on that.\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the percentage of revenue spent on operating expenses.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> Operating Expenses \/ Revenue x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> Non-essential office benefits like expensive office space or high-end furniture can contribute to a positive work environment but, if the operating expenses percentage is above the agency average of 20%-30%, this can eat into profits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One agency I advised was able to reduce their operating expenses ratio by implementing a hybrid work model, saving thousands while maintaining employee satisfaction.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">5. Client acquisition cost (CAC)<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Cost metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: A low CAC indicates efficient marketing and sales processes, ensuring you can earn revenue from new clients, from the start.\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as an average cost incurred to acquire a new client.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> Total Sales and Marketing Expenses \/ Number of New Clients Acquired<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example: <\/b><span style=\"font-weight: 400;\">An agency might spend $50,000 on marketing campaigns and sales efforts to acquire 10 new clients, leading to a CAC of $5,000. If each client brings in $15,000 in revenue, the agency has a healthy return on investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$50,000 \/ 10 = $5,000 = CAC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$15,000 &#8211; $5,000 \/ $5,000 x 100 = 200% ROI<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if the CAC were $12,000, the ROI would be significantly less (25%), signaling a need to refine the agency&#8217;s client acquisition strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$15,000 &#8211; $12,000 \/ $12,000 x 100 = 25% ROI<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Part-2-Operations-metrics\"><\/span><span style=\"font-weight: 400;\">Part 2: Operations metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Operations metrics are key to understanding how efficiently your agency runs. They provide insights into the processes that drive daily activities and ultimately affect your bottom line.<\/span><\/p>\n<p><b>Owner:<\/b><span style=\"font-weight: 400;\"> Operations managers and the COO should own these metrics, ensuring that daily <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-operations\"><span style=\"font-weight: 400;\">agency operations<\/span><\/a><span style=\"font-weight: 400;\"> are efficient and cost-effective.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Operational costs per client<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Efficiency metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: This metric helps evaluate the cost-effectiveness of your client services, allowing you to adjust pricing or service delivery methods.\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the average operational cost (the amount of money you spend completing work for each client).<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> Total Operational Costs \/ Number of Clients<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> An agency servicing high-touch clients might find that the operational costs per client are significantly higher than expected due to frequent meetings, custom reports, and additional services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You might have 10 clients with more requirements, but they might take up far more of your billable time than others. For example, $5,000 worth. That means each client would have operational costs of $500 each.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You might then have 10 other clients who are substantially more self-sufficient whose operating costs total to just $500, making their operational costs $50 each.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By identifying these cost drivers, and the associated clients, your agency could streamline services or increase fees for high-touch clients, improving profitability.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">7. Revenue per employee<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Productivity metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: This metric is a key indicator of <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/time-management\/productivity-is-personal\"><span style=\"font-weight: 400;\">productivity<\/span><\/a><span style=\"font-weight: 400;\">, highlighting how well your team converts their work into revenue.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the amount of revenue generated by each employee.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> Total Revenue \/ Number of Employees<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> A growing agency found that its revenue per employee was declining as it expanded. Upon investigation, they discovered new hires were not yet fully integrated into the agency\u2019s workflows, causing lower productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before the new hires, the agency was generating $50,000 with 5 employees. This meant their revenue per employee was $10,000.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After the new hires, the team expanded to 10 people. But, revenue only increased to $55,000. This meant the new revenue per employee was only $5,500.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The issue isn\u2019t a lack of staff, it\u2019s a lack of well equipped staff in terms of familiarity with processes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By investing in better onboarding processes, the agency I worked with was able to bring revenue per employee back to target levels, ensuring that each new hire contributed effectively to the bottom line.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Part-3-Project-management-metrics\"><\/span><span style=\"font-weight: 400;\">Part 3: Project management metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">These metrics are essential for ensuring that projects are delivered on time, within budget, and to the required quality standards\u2014key factors in client satisfaction and repeat business.<\/span><\/p>\n<p><b>Owner:<\/b><span style=\"font-weight: 400;\"> Project managers and the PMO should oversee these metrics, ensuring projects meet timelines, budgets, and quality standards.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Planned vs. actual delivery<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Delivery metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Timely project delivery is crucial for client satisfaction and future business. Delays can lead to client dissatisfaction and additional costs.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the percentage of projects delivered on or before the deadline.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> (Number of Projects Delivered on Time \/ Total Projects) x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> A marketing agency struggled with consistently delivering projects on time, which negatively impacted client renewals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After implementing a more robust project management system and improving communication between departments, they were able to increase their on-time delivery rate from 60% to 90%. This improvement led to a 15% increase in client retention.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"freetrial freetrial--text-light freetrial--default\"><div class=\"freetrial__image\"><img loading=\"lazy\" decoding=\"async\" width=\"310\" height=\"218\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial-310x218.png\" class=\"attachment-freetrial size-freetrial wp-post-image\" alt=\"Screenshot of Resource Guru&#039;s resource scheduling platform.\" srcset=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial-310x218.png 310w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial.png 708w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/div><div class=\"freetrial__text\"><h4>The #1 scheduling tool trusted by thousands of project teams<\/h4>\n<p>Join thousands of project managers who have made scheduling a breeze.<\/p>\n<p><a class=\"button\" href=\"https:\/\/app.resourceguruapp.com\" target=\"_blank\" rel=\"noopener\">Start Your Free Trial<\/a><\/p>\n<\/div><\/div>\n<h3><span style=\"font-weight: 400;\">9. Project profitability<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Efficiency metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Not all projects are created equal. By analyzing project profitability, you can identify how you\u2019re performing in terms of <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-efficiency\"><span style=\"font-weight: 400;\">agency efficiency<\/span><\/a><span style=\"font-weight: 400;\">, and which work is most lucrative and double-down to maximize revenue .\u00a0<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the profit margin of individual projects.<\/span><\/p>\n<p><b>Formula<\/b><b><i>:<\/i><\/b><i><span style=\"font-weight: 400;\"> (Project Revenue &#8211; Project Costs) \/ Project Revenue x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> An agency working on both small-scale website builds and large ecommerce platforms noticed that while the ecommerce projects were high-revenue, they were also high-cost, leading to slimmer margins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the above formula, say this was the calculation for those projects:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$50,000 &#8211; $40,000 \/ $50,000 x 100 = 20%<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In contrast, the smaller projects, while bringing in less revenue, had much higher margins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">$20,000 &#8211; $5,000 \/ $20,000 x 100 = 75%<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By shifting focus to the types of projects that were more profitable, the agency was able to increase its overall profitability by 20%.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">10. Project budget adherence<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Budget metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Staying within budget is crucial for maintaining profitability. Cost overruns can erode margins, and strain client relationships.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a proportion of over- or under-spend on projects relative to their allocated budgets.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> (Project Budget &#8211; Actual Spend) \/ Project Budget x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> An agency working on a high-profile campaign underestimated the costs of creative development, leading to a 20% project budget <\/span><span style=\"font-weight: 400;\">overspend. This not only hurt the project&#8217;s profitability but also required difficult conversations with the client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By refining their budgeting process and building in contingency plans, the agency was able to prevent similar issues in future projects.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"callout callout--default\">\n<p><span style=\"font-weight: 400;\">Need somewhere to put this all together? Check out our <a href=\"https:\/\/resourceguruapp.com\/blog\/project-management\/project-budget-template\">free project budget template<\/a>.<\/span><\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Part-4-Resource-management-metrics\"><\/span><span style=\"font-weight: 400;\">Part 4: Resource management metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">People are your most valuable asset, and managing them effectively is key to maximizing profitability. These metrics help ensure that your resources are being used efficiently.<\/span><\/p>\n<p><b>Owner:<\/b><span style=\"font-weight: 400;\"> The resource manager should manage these metrics, ensuring that the agency has the right people in the right roles to maximize productivity and the amount of revenue they can bring in.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">11. Billable utilization rate<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Utilization metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: High <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/time-management\/billable-utilization\"><span style=\"font-weight: 400;\">billable utilization<\/span><\/a><span style=\"font-weight: 400;\"> directly impacts <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-revenue\"><span style=\"font-weight: 400;\">agency revenue<\/span><\/a><span style=\"font-weight: 400;\"> by ensuring that a significant portion of your team\u2019s time is spent generating income.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the percentage of employee time that is billable to clients.<\/span><\/p>\n<p><b>Formula<\/b><i><span style=\"font-weight: 400;\">: Billable Hours \/ Total Available Hours x100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> A small digital agency realized that their billable utilization rate was only 60%, caused by too much time spent on internal meetings and non-client-related activities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By reducing these, they increased their billable utilization rate to 75%, resulting in a significant boost in revenue.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">12. Resource allocation efficiency<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Utilization metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Optimized <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/resource-management\/resource-allocation-guide\"><span style=\"font-weight: 400;\">resource allocation<\/span><\/a><span style=\"font-weight: 400;\"> reduces waste and increases profitability by ensuring resources are used where they can make the most effective impact.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a percentage of how effectively resources (e.g. people, tools, time) are allocated across projects and clients.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> (Total Allocated Resources \/ Total Resources Available) x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> During a period of rapid growth, an agency found that certain teams were overworked while others were underutilized.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By implementing resource management software, they could balance workloads more effectively, meaning no team was overextended and all resources were optimally utilized.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This led to improved employee morale and a 10% increase in project delivery efficiency.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">13. Staffing levels vs. project needs<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Capacity metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Ensuring that staffing is in line with project needs helps avoid both underutilization and <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/resource-management\/solve-resource-overallocation\"><span style=\"font-weight: 400;\">overallocation<\/span><\/a><span style=\"font-weight: 400;\">, both of which can impact revenue.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a percentage of staffing levels with current and future project requirements.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> Current Staffing Levels \/ Required Staffing Levels x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> An agency took on several new clients without adjusting staffing levels, leading to overworked employees, and delays.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By regularly reviewing staffing levels against project forecasts, they were able to hire additional staff in advance, maintaining productivity and client satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, let\u2019s allow 4 staff members per client in this case. With a current staffing level of 20, they could take on 5 clients at a time. However, if they take on 5 more clients, their required staffing levels would rise to 40.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plugging these numbers into the formula we get this result: 20\/40 x 100 = 50%. By calculating this ahead of time, the agency could accurately forecast and plan on hiring\/contracting as needed to fill those gaps.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><span style=\"font-weight: 400;\"><div class=\"callout callout--reading\"><\/span><\/p>\n<p><b>Further reading: <\/b><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-capacity-planning\">Agency capacity planning: 11 steps to better margins<\/a><\/p>\n<p><span style=\"font-weight: 400;\"><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Part-5-Client-account-metrics\"><\/span><span style=\"font-weight: 400;\">Part 5: Client account metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Client metrics are critical for understanding how well your agency is meeting client needs and driving long-term revenue growth.<\/span><\/p>\n<p><b>Owner:<\/b><span style=\"font-weight: 400;\"> Account managers and client success managers should own these metrics, focusing on maintaining strong client relationships that drive sustained revenue growth.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">14. Client retention rate<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Retention metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: High retention rates indicate client satisfaction and effective relationship management, both of which contribute to stable, recurring revenue.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as the percentage of clients retained over a specific period.<\/span><\/p>\n<p><b>Formula:<\/b><i><span style=\"font-weight: 400;\"> (Number of Clients at End of Period &#8211; Number of New Clients Acquired During Period) \/ Number of Clients at Start of Period x 100<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> An SEO agency noticed their client retention rate was slipping, with several clients not renewing after the first year. After conducting exit interviews, they realized that clients felt they weren\u2019t seeing enough ROI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The agency responded by offering more transparent reporting and regular strategy updates, which led to a 25% increase in retention, and significant growth in recurring revenue.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">15. Client engagement score<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Engagement metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: Higher engagement often leads to stronger relationships and increased client lifetime value, boosting long-term revenue.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a level of engagement clients have with your agency&#8217;s services.<\/span><\/p>\n<p><b>Definition:<\/b><i><span style=\"font-weight: 400;\"> Aggregated engagement scores from client interactions<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> A full-service agency tracked client engagement through regular check-ins and surveys, noting that highly engaged clients were more likely to expand their services and refer others.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By focusing on increasing engagement\u2014through personalized communications and additional value-added services\u2014they were able to increase the lifetime value of their clients by 30%.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3><span style=\"font-weight: 400;\">16. Client satisfaction score<\/span><\/h3>\n<p><b>Metric type<\/b><span style=\"font-weight: 400;\">: Quality metric<\/span><\/p>\n<p><b>Purpose<\/b><span style=\"font-weight: 400;\">: High client satisfaction leads to repeat business and referrals, which are essential for revenue growth.<\/span><\/p>\n<p><b>How to measure it<\/b><span style=\"font-weight: 400;\">: It\u2019s measured as a score of the quality of work as perceived by clients.<\/span><\/p>\n<p><b>Definition:<\/b><i><span style=\"font-weight: 400;\"> Average score from client surveys (e.g. NPS, feedback, satisfaction)<\/span><\/i><\/p>\n<div class=\"callout callout--definition\">\n<table>\n<tbody>\n<tr>\n<td><b>Example:<\/b><span style=\"font-weight: 400;\"> After a rebranding project, an agency conducted a client satisfaction survey, and received mixed feedback. The client was unhappy with the lack of communication during the process, despite being satisfied with the end result.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The agency took this feedback to heart, improving their communication protocols, which led to higher satisfaction scores in subsequent projects and a 10% increase in referral business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As shown in our examples above, there are several methodologies you can use to calculate client satisfaction. NPS is a popular one.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When asking for an NPS score, you simply ask a sample of your clients \u201cHow likely are you to recommend our services?\u201d They then give a likelihood rating between zero and 10.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can then calculate what percentage of the people you survey are promoters (who scored nine or 10) and what percentage are detractors (zero-six), and subtract them. You leave passive people (seven-eight) out of the equation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine an agency surveyed 100 people. 60 were promoters, 20 passives, 20 detractors. 60% &#8211; 20% = 40% so their NPS would be 40. Any score above 0 indicates you have more promoters than detractors.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"A-note-on-advertising-agency-metrics-and-marketing-agency-metrics\"><\/span><span style=\"font-weight: 400;\">A note on <\/span><span style=\"font-weight: 400;\">advertising agency metrics<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">marketing agency metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Until now, I\u2019ve covered metrics relevant to all agencies, regardless of their service specialities. However, there are two agency types that have specific, highly relevant metrics worth flagging.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Advertising agency metrics<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advertising agencies focus on short-term, campaign-specific metrics like return on ad spend (ROAS), cost per 1,000 impressions (CPM), and click through rate (CTR) to drive immediate returns and optimize ad spend<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reporting scope in advertising agencies is typically campaign-centric<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advertising agencies prioritize metrics tied to media efficiency and creative performance<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Marketing agency metrics\u00a0<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing agencies take a more holistic approach, emphasizing long-term growth metrics like lifetime value (LTV), client acquisition costs (CAC), and organic traffic growth, alongside broader marketing strategy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When it comes to reporting, marketing agencies tend to provide comprehensive, multi-channel reports that analyze the entire customer journey<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing agencies track resource allocation, client retention, and overall marketing impact across multiple touchpoints<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ultimately, these differences reflect the distinct goals of each type of agency, with advertising agencies focusing on creative execution and media efficiency, while marketing agencies emphasize strategic impact and engagement across channels.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The-secret-behind-healthy-agency-metrics\"><\/span><span style=\"font-weight: 400;\">The secret behind healthy <\/span><span style=\"font-weight: 400;\">agency metrics<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As you rethink your metrics, remember this: metrics<\/span> <span style=\"font-weight: 400;\">don\u2019t mean much if you don\u2019t have a team that feels encouraged to hit them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The foundation of healthy metrics at any agency is deeply intertwined with <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/ad-agency-work-life-balance\"><span style=\"font-weight: 400;\">work-life balance<\/span><\/a><span style=\"font-weight: 400;\"> and team well-being. Because as we all know, <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-burnout\"><span style=\"font-weight: 400;\">burnout<\/span><\/a><span style=\"font-weight: 400;\"> is bad for business, and if your employees aren\u2019t doing well, neither will your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A happy team is more engaged, motivated, and productive, which in the end, leads to healthy metrics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for a clear, visual way to manage team schedules, project workloads, and individual availability to help bring harmony to your team\u2019s workload, you can claim a 30-day trial of Resource Guru here:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"freetrial freetrial--text-light freetrial--alt\"><div class=\"freetrial__image\"><img loading=\"lazy\" decoding=\"async\" width=\"310\" height=\"286\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial-alt-310x286.png\" class=\"attachment-freetrial size-freetrial wp-post-image\" alt=\"\" srcset=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial-alt-310x286.png 310w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2024\/02\/free-trial-alt.png 536w\" sizes=\"auto, (max-width: 310px) 100vw, 310px\" \/><\/div><div class=\"freetrial__text\"><h4>The #1 scheduling and time tracking tool trusted by thousands of project teams<\/h4>\n<p>Join thousands of project managers who have made scheduling a breeze.<\/p>\n<p><a class=\"button\" href=\"https:\/\/app.resourceguruapp.com\/\" rel=\"noopener\">Start Your Free Trial<\/a><\/p>\n<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ad Age\u2019s annual Revenue Report shows agencies in the U.S. saw 9.9% revenue growth in 2022. Worldwide, agencies reported a 7.5% uptick. But, times have changed. 2023 saw layoffs, restructures, and mergers following more pressure from&hellip;<\/p>\n","protected":false},"author":37,"featured_media":6687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[55],"tags":[],"class_list":["post-6672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agencies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>16 essential agency metrics to ramp up revenue<\/title>\n<meta name=\"description\" content=\"Agency veteran Rob Sayles shares his expert approach to agency metrics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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