{"id":4560,"date":"2023-06-27T10:00:28","date_gmt":"2023-06-27T10:00:28","guid":{"rendered":"https:\/\/resourceguruapp.com\/blog\/?p=4560"},"modified":"2025-01-14T10:08:46","modified_gmt":"2025-01-14T10:08:46","slug":"agency-interview-copyhouse","status":"publish","type":"post","link":"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-interview-copyhouse","title":{"rendered":"How CEO Kathryn E. Strachan sets a work-life balance example at CopyHouse"},"content":{"rendered":"<p><a href=\"https:\/\/www.linkedin.com\/in\/kathryn-strachan\/\" target=\"_blank\" rel=\"noopener\"><b>Kathryn E. Strachan<\/b><\/a><b> launched B2B content marketing agency <\/b><a href=\"https:\/\/www.copyhouse.io\/\" target=\"_blank\" rel=\"noopener\"><b>CopyHouse<\/b><\/a><b> as a one-woman band in 2019. After landing Scottish Widows as a freelancer, she quickly needed to set up an LTD. Four years later, she has a team of 25 employees.<\/b><\/p>\n<p><b>We caught up with Kathryn to find out what building an agency during a pandemic was like, and how she creates a competitive advantage for employee retention.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When Kathryn started hiring in January 2020, just like the rest of us, she had no idea we were a couple of months away from facing a global pandemic. At the time, CopyHouse was a generalist agency, they had clients across lots of different industries, including travel and recruitment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe lost a lot of those clients almost overnight,\u201d Kathryn recalls. \u201cSo what I had to do was look at what we did have.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She noticed that both tech and fintech were strong customers, and because they didn\u2019t want to furlough anyone, they decided to invest in their own marketing and go after those spaces.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And that investment paid off.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cInvesting in our own marketing created the foundation for all our future growth that allowed us to really expand and boom.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As CopyHouse went from 4 to 25 employees, Strachan wanted to invest in her team from the start, keeping everything in-house.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFrom the beginning, I wanted to build an in-house team because I felt that I could invest in every single person. I could spend time cultivating and developing them in a way that you can\u2019t with a freelance model.\u201d<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article \ud83d\udcd6<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-interview-copyhouse\/#Building-a-company-culture-during-Covid\" >Building a company culture during Covid<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-interview-copyhouse\/#45-day-workweek-as-a-competitive-advantage\" >4.5 day workweek as a competitive advantage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-interview-copyhouse\/#Leading-by-example\" >Leading by example<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/resourceguruapp.com\/blog\/agencies\/agency-interview-copyhouse\/#Lessons-from-the-road\" >Lessons from the road<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Building-a-company-culture-during-Covid\"><\/span><span style=\"font-weight: 400;\">Building a company culture during Covid<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CopyHouse had a work-from-anywhere policy before Covid hit, but just like many other companies, they soon had to adopt a <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/10-years-of-working-remotely\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">fully remote model<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWorking from home does require that the team take some responsibility for when they log on and off, but we don&#8217;t have any hard start or stop times. It&#8217;s more about getting the work done and getting it done before the deadline\u2014how you do that is up to you,\u201d Strachan says.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She continues, \u201cIf you\u2019re in an office you could see that somebody\u2019s there longer than they should be, and you could literally push them out the door and make them go home\u2014but you can\u2019t do that in a <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/remote-project-management-tech-stack\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">remote setup<\/span><\/a><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, CopyHouse gives employees the choice between working fully remotely, or working from a co-working space of their choice, for a change of environment &#8211; also encouraging the team to meet \u201cin real life\u201d to work together, whenever possible.<\/span><\/p>\n<div id=\"attachment_4561\" style=\"width: 607px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4561\" class=\"wp-image-4561 size-medium\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-597x671.jpg\" alt=\"CopyHouse team meal in London\" width=\"597\" height=\"671\" srcset=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-597x671.jpg.webp 597w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-632x711.jpg.webp 632w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-1366x1536.jpg 1366w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-1821x2048.jpg 1821w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal.jpg 2000w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-597x671@2x.jpg.webp 1194w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/CopyHouse-Team-meal-632x711@2x.jpg.webp 1264w\" sizes=\"auto, (max-width: 597px) 100vw, 597px\" \/><p id=\"caption-attachment-4561\" class=\"wp-caption-text\"><em>The CopyHouse team enjoying a meal together.<\/em><\/p><\/div>\n<p><span style=\"font-weight: 400;\">Regardless of where employees choose to do their work, it\u2019s about output\u2014not \u201coffice\u201d hours.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Launching an employee mental health program<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">During the pandemic, CopyHouse launched an employee mental health program where each employee gets an hour every month with a mental health professional.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cDuring the pandemic, a lot of people probably felt like they couldn\u2019t rely on their networks emotionally in the same way, because everybody around you was going through lots of stuff as well.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That program is still in place today, but Strachan clarifies that \u201cit doesn\u2019t mean they <\/span><i><span style=\"font-weight: 400;\">have<\/span><\/i><span style=\"font-weight: 400;\"> to talk about any deep or dark stuff, they can talk about anything they want. It\u2019s a safe space for them.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to employee benefits, they monitor them to see if people are using them and getting value out of them.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"45-day-workweek-as-a-competitive-advantage\"><\/span><span style=\"font-weight: 400;\">4.5 day workweek as a competitive advantage<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After building a highly talented team, Strachan saw a few of her employees get poached by the UK\u2019s tech giants. While flattering, it\u2019s not great when you have projects to complete and clients to please.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOne of the challenges for us is that all these VC-backed tech companies will come in and offer way above the market rate for say, copywriters, and as a small company, we can&#8217;t compete with that. I had to ask myself, well, how else can we compete?\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So in August last year, CopyHouse introduced the four-day workweek.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe launched the four-day work week to try to improve retention, give people more time to unwind, and <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/agency-burnout\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">prevent burnout<\/span><\/a><span style=\"font-weight: 400;\">.\u201c<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having seen the results from <\/span><a href=\"https:\/\/www.theguardian.com\/money\/2023\/feb\/21\/four-day-week-uk-trial-success-pattern\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">trials in the UK<\/span><\/a><span style=\"font-weight: 400;\"> and globally, where a four-day workweek has reduced absenteeism and increased revenue, it seemed like an obvious choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And so far, CopyHouse hasn\u2019t noticed any impact on <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/productivity-is-personal\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">productivity<\/span><\/a><span style=\"font-weight: 400;\">. \u201cOur Head of Operations kept a close eye on our project management system to make sure that productivity remained the same.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before implementation, they also did an audit of their internal meetings. \u201cWe reviewed our internal meetings to make sure we were spending our time wisely. For example, we didn&#8217;t need 10 people on what was really a two-person meeting, or we didn&#8217;t need two-hour meetings when 30 minutes was enough.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But being an agency, there were some challenges when it came to client relations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cEverything might be going really well, but clients don&#8217;t necessarily understand why we&#8217;re not around on a Friday.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, they reached a compromise: a four-and-a-half-day workweek. On Fridays, the team signs off in the early afternoon, but first, they make sure any urgent client requests have been taken care of.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Leading-by-example\"><\/span><span style=\"font-weight: 400;\">Leading by example<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While company culture is everyone\u2019s responsibility, seeing leadership teams actively practice what they preach tends to trickle down to the rest of the organization, making people feel comfortable with setting boundaries and taking time off.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When asked about her own <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/ad-agency-work-life-balance\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">work-life balance<\/span><\/a><span style=\"font-weight: 400;\">, Strachan laughs, \u201cI\u2019m not a great example if work-life balance means working 9-5.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, it doesn\u2019t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By now, we all know work-life balance looks different for everyone. And for Strachan, that meant traveling across Latin America for an entire year with her family.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt was a year before my daughter started school and my husband had a year off work, so we decided to spend an entire year traveling together in Latin America.\u201d<\/span><\/p>\n<div id=\"attachment_4562\" style=\"width: 513px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4562\" class=\"size-medium wp-image-4562\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/Kathryn-Latin-America-LinkedIn-503x671.jpeg\" alt=\"Strachan and her family in Latin America.\" width=\"503\" height=\"671\" srcset=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/Kathryn-Latin-America-LinkedIn-503x671.jpeg.webp 503w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/Kathryn-Latin-America-LinkedIn-533x711.jpeg.webp 533w, https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2023\/05\/Kathryn-Latin-America-LinkedIn.jpeg 768w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><p id=\"caption-attachment-4562\" class=\"wp-caption-text\">Strachan and her family in Latin America.<\/p><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Lessons-from-the-road\"><\/span><span style=\"font-weight: 400;\">Lessons from the road<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In a <\/span><a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6938400382184230913\/?updateEntityUrn=urn%3Ali%3Afs_feedUpdate%3A%28V2%2Curn%3Ali%3Aactivity%3A6938400382184230913%29\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LinkedIn post<\/span><\/a><span style=\"font-weight: 400;\">, Strachan shares that she\u2019s \u201clearned some important lessons on the road as well as un poco espa\u00f1ol.\u201d<\/span><\/p>\n<p><b>Those lessons were:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never take your family for granted, they\u2019re the ones who are going to be around when it\u2019s all over<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t take life (or business) too seriously (she says she\u2019s still working on this one!)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No matter what happens, there will always be a way forward<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Life is going to surprise you\u2013knock you around and raise you high\u2013but enjoy the journey as \u201cthis too shall pass&#8221;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With 79 countries and counting, Strachan is off to plan her next trip\u2014and she encourages her team to do the same.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>About CopyHouse<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CopyHouse<\/span><span style=\"font-weight: 400;\"> is a leading content marketing agency for fast-growing fintech and technology brands. They have a team of highly experienced writers, strategists, and creatives with a strong sense of how the use of unique, top-notch content can help clients obtain a content advantage and realize their most important goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clients include Meta, Klarna, Cigna, Travelex, Nutmeg, FICO, Modulr, Money Dashboard, and Instanda, among others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of their focuses for 2023 is building and connecting a community of B2B marketers, this includes their live TechTalk panels (next announcement coming soon!), and a new podcast called Tech Marketers Uncorked that\u2019s releasing later this year.\u00a0<\/span><\/p>\n<p><b>About Kathryn<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Kathryn Strachan is the owner and CEO of CopyHouse, a leading content marketing agency for fast-growing fintech and technology brands.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kathryn started her career agency-side before striking out on her own. She\u2019s taken CopyHouse from ground zero to a \u00a31 million turnover within three years, turning it into an established and successful technology content marketing agency.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As well as managing CopyHouse, Kathryn is a respected Forbes contributor and industry speaker featuring at events and webinars from MoneyNext and Semrush Workshops to TechTalks and more. She regularly speaks on topics like SEO, customer-centric content, technology marketing, agency culture, leadership, and female entrepreneurship.<\/span><\/p>\n<p><b>Connect with her on <\/b><a href=\"https:\/\/www.linkedin.com\/in\/kathryn-strachan\/\" target=\"_blank\" rel=\"noopener\"><b>LinkedIn<\/b><\/a><b>.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kathryn E. Strachan launched B2B content marketing agency CopyHouse as a one-woman band in 2019. After landing Scottish Widows as a freelancer, she quickly needed to set up an LTD. Four years later, she has a&hellip;<\/p>\n","protected":false},"author":30,"featured_media":4730,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[55],"tags":[],"class_list":["post-4560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agencies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How CEO Kathryn E. 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