{"id":4381,"date":"2023-04-12T08:24:16","date_gmt":"2023-04-12T08:24:16","guid":{"rendered":"https:\/\/resourceguruapp.com\/blog\/?p=4381"},"modified":"2025-01-14T09:58:22","modified_gmt":"2025-01-14T09:58:22","slug":"outputs-and-outcomes","status":"publish","type":"post","link":"https:\/\/resourceguruapp.com\/blog\/project-management\/outputs-and-outcomes","title":{"rendered":"Outputs and outcomes\u2014A story by Dr. Al Zeitoun"},"content":{"rendered":"

Last week<\/a>, Holly Davis, Principal Delivery Manager at Torchbox, talked about complacency, ownership, and project scope<\/a>. <\/strong>This week, Dr. Al Zeitoun, PgMP, PMI Fellow, and Senior Strategy Director at Siemens, shares the story of when he learned about what really matters when it comes to project success<\/a>.<\/strong><\/p>\n

You can read all the stories in our latest eBook, Confessions of a Project Manager.\u00a0Download your free copy here<\/a>.<\/strong><\/p>\n

I was excited about the opportunity to be in Europe for a variety of reasons\u2014both <\/span>professionally and business related. So I thought I\u2019d reach out to one of our key <\/span>customers at the time to see if I could do a check-in visit.<\/span><\/p>\n

Although it was short notice and most certainly didn\u2019t reflect what a good project manager would normally do\u2014plan ahead and set a clear agenda\u2014somehow the customer went for it.<\/span><\/p>\n

They came welcomed the opportunity to meet and dedicated the entire morning at their headquarters to discuss and reflect on the work one of our teams did for had done for them as well as looked at the possible path ahead. Sounded promising.<\/span><\/p>\n

I rearranged my travel plans so I could join the customer on-site where four of the key executives dedicated their time to meet with me that day. And what a meeting it was!<\/span><\/p>\n

As a good project manager, I prepared for the meeting. I gathered some <\/span>background info from the team and looked into a previous consulting engagement with the client to see what was assessed and what the recommendations were. I also asked if there were any red flags that I need to be aware of. The answer was none. A <\/span>great<\/span><\/i> project manager would have gone a little bit deeper and checked if there was any additional feedback from the customer after they signed off on the work deliverables and paid for the services.<\/span><\/p>\n

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In this article \ud83d\udcd6<\/p>\n<\/span><\/div>\n