{"id":1035,"date":"2022-10-11T11:29:35","date_gmt":"2022-10-11T11:29:35","guid":{"rendered":"https:\/\/resourceguru.wpengine.com\/?p=1035"},"modified":"2024-03-13T10:58:29","modified_gmt":"2024-03-13T10:58:29","slug":"project-handover-template","status":"publish","type":"post","link":"https:\/\/resourceguruapp.com\/blog\/project-management\/project-handover-template","title":{"rendered":"4 easy steps to create a perfect project handover template"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A project handover should be simple, right? You reassign a project, and it becomes someone else\u2019s responsibility. In reality, a project handover is more like a game of dominos\u2014one shaky piece and the entire project will collapse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An efficient project handover process is necessary to keep project details from getting lost in the transition. It also points all parties toward a common goal and provides clarity about the <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/remote-project-management-tips\"><span style=\"font-weight: 400;\">project\u2019s status<\/span><\/a><span style=\"font-weight: 400;\">. Without a clear project handover process, you\u2019ll end up with miscommunication, <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/avoid-project-delays\"><span style=\"font-weight: 400;\">project delays<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/team-management-101\"><span style=\"font-weight: 400;\">stressed teams<\/span><\/a><span style=\"font-weight: 400;\">, and unhappy customers. Pretty safe to say, nobody wants that!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In project management, the handover is sometimes understood as the final deliverable or the closure stage. But a project handover can take place during a variety of situations, such as when you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go on <\/span><a href=\"https:\/\/resourceguruapp.com\/features\/leave-management\"><span style=\"font-weight: 400;\">vacation<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Move into a new position or leave the company<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shift to a higher-priority project<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get a handover from sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organize a project handover to the client<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Depending on the scope, the project handover steps will vary, but preparation, documentation, and communication will always need to be in place for a project handover to run smoothly, no matter the size.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But before we dive into the steps involved, what exactly is a project handover? Self-explanatory? Perhaps. But a reminder is always a good thing.<\/span><\/p>\n<p><strong><a href=\"https:\/\/drive.google.com\/drive\/folders\/18AuBBKC3uMNvdUTddl4XsWKn6nKX4wnm?usp=sharing\" target=\"_blank\" rel=\"noopener\">Download my free project handover template \u2192<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article \ud83d\udcd6<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/resourceguruapp.com\/blog\/project-management\/project-handover-template\/#Whats-a-project-handover\" >What&#8217;s a project handover?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/resourceguruapp.com\/blog\/project-management\/project-handover-template\/#Project-handover-checklist\" >Project handover checklist<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/resourceguruapp.com\/blog\/project-management\/project-handover-template\/#Use-a-resource-management-tool-for-easy-project-handovers\" >Use a resource management tool for easy project handovers<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Whats-a-project-handover\"><\/span>What&#8217;s a project handover?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A project handover is when you pass on control of a project to another person\u2014<\/span><span style=\"font-weight: 400;\">whether that&#8217;s temporary because you&#8217;re OOO or permanent because a new project manager is assigned or because you&#8217;re sending deliverables to the client<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Project handover documents detail the essential information someone would need in order to cover your key responsibilities and carry out the next steps. A person taking over the project needs core information documented in a concise way. This sets clear expectations and explains the level of involvement needed once you\u2019re gone (ranging from a very light touch to daily contact). In other words, project handover documents serve as a master checklist and information hub, detailing aspects of the project that are <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/drive-project-success\"><span style=\"font-weight: 400;\">critical to its success<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But project handovers don\u2019t need to be daunting. In fact, too much information all at once can feel intimidating, especially for someone who isn\u2019t familiar with the project or the team. Instead, think of a project handover like <\/span><a href=\"https:\/\/360learning.com\/blog\/onboarding-templates-and-checklists\/\"><span style=\"font-weight: 400;\">onboarding<\/span><\/a><span style=\"font-weight: 400;\">\u2014your goal is to familiarize the recipient with the project in steps until they\u2019re <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/how-to-make-onboarding-your-new-projects-even-easier\"><span style=\"font-weight: 400;\">fully ramped up<\/span><\/a><span style=\"font-weight: 400;\">. Simply put, project handover docs provide an honest and easy-to-read account of where the project is, who\u2019s accountable for doing what, and when it needs to happen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A detailed project handover checklist helps us account for the tiniest day-to-day details of project management we take for granted, like access to drives and documents or contact information for stakeholders. This process has four stages: preparation, communication, check-in if returning, and post-mortem.<\/span><\/p>\n<div style=\"background-color: #fcf2fe; padding: 30px 40px; margin-top: 40px;\"><em>Project handovers are easier when your team&#8217;s schedule and workloads are perfectly aligned. See how Resource Guru can help you master your team&#8217;s time in\u00a0a <a href=\"https:\/\/app.resourceguruapp.com\/signup\">free, 30-day trial.<\/a><\/em><\/div>\n<h2><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Project-handover-checklist\"><\/span>Project handover checklist<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>Step 1: The prep work or the pre-handover stage<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The pre-handover stage is mainly about thinking and documenting. Every project is different, and as a project manager, you have unique insight into project details, previous communications, customer preferences, and feedback. Your project handover notes need to capture these nuances, so your handover docs are useful and easy to understand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You don\u2019t need to set up handover notes in one sitting\u2014and you shouldn\u2019t. Information that stays relatively unchanged, such as contact information, priorities, important dates, file locations, and a listing of staff and\/or <\/span><a href=\"https:\/\/resourceguruapp.com\/features\/resource-management\"><span style=\"font-weight: 400;\">assigned resources<\/span><\/a><span style=\"font-weight: 400;\"> on the project, can be added to your notes ahead of time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, aspects of the project that look obvious to you may not be obvious to the next party, like simple but specific requests from a client, should be part of a more thoughtful knowledge transfer. For instance, let\u2019s say a client prefers receiving deliverables through a particular tool instead of your team\u2019s preferred tool. If that\u2019s not documented in your project handover notes, the next person won\u2019t know this.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you try to quickly write up your notes the day before vacation, you might forget those kinds of details. If you add to your notes incrementally, you\u2019ll be less likely to overlook or oversimplify crucial details.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be useful, project handover notes need to cover the following aspects:<\/span><\/p>\n<ul>\n<li><b>Project scope:<\/b><span style=\"font-weight: 400;\"> Include key project deliverables and milestones<\/span><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/project-scheduling-101\"><b>Project schedule<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Include resource availability and a clear view of the <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/group-calendar-benefits\"><span style=\"font-weight: 400;\">team calendar<\/span><\/a><span style=\"font-weight: 400;\">, including vacations and float time<\/span><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/resource-allocation-guide\"><b>Resource allocation<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> List your team members along with their roles, project-specific responsibilities, and hours booked for the project<\/span><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/project-managers-resource-utilization\"><b>Resource utilization<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Resolve any <\/span><a href=\"https:\/\/help.resourceguruapp.com\/en\/articles\/2942080-booking-clashes-the-waiting-list-overtime-and-capacity-planning\"><span style=\"font-weight: 400;\">booking clashes<\/span><\/a><span style=\"font-weight: 400;\"> or highlight them so the next person is aware of possible <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/resource-constraints-tips\"><span style=\"font-weight: 400;\">resource constraints<\/span><\/a><\/li>\n<li><b>Project budget:<\/b><span style=\"font-weight: 400;\"> Provide a list of upcoming expenses and a link to the statement of work\u00a0<\/span><\/li>\n<li><b>Project status:<\/b><span style=\"font-weight: 400;\"> Write a roundup of everything that\u2019s been accomplished so far<\/span><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/5-tips-for-resource-forecasting-in-project-management\"><b>Project forecasts<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Create estimates for workload, resource availability, and conflicting projects<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, your project handover notes would benefit from:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">A list of key meeting dates<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Links to past meeting recordings or notes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Feedback or data from the client<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Links to research material<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Contact details for freelancers or contract employees<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Client\u2019s contact details and preferred method of communication<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Additional details useful in serving the client<\/span><\/li>\n<\/ul>\n<h3><b>Step 2: Communicate with all parties involved<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Communication\u2014both asynchronous and synchronous\u2014is key to a successful project handover. A communication plan isn\u2019t limited to internal teams. The goal of your project is customer satisfaction, so communicate with the customer in advance as well.<\/span><\/p>\n<h3><b>Communication with the client<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In the case of a temporary project handoff, inform the client of your leave at least a week before. Introduce them to the main point of contact who will be your stand-in. If the client knows ahead of time that you\u2019ll be gone, they might be able to adjust plans and minimize meetings or pivotal decisions during that time or delay meetings during your absence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re leaving the company or moving into a different department, communicate that at least two weeks in advance. Assure the client that their project will remain in capable hands, and introduce the new project manager, if possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ask your client if there are any deliverables they need from you before you leave. Reps for larger accounts may want to have a planning meeting to draft the next sprint or change the dates of meetings to ensure a smooth transition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your client is apprehensive at the thought of someone else managing their project, include your stand-in during these early discussions to help build rapport. You could also undertake a basic risk analysis to determine what the client is concerned about, then discuss these points with your stand-in. Together, you can formulate a plan on how the team would work to mitigate these issues.<\/span><\/p>\n<h3><b>Communication with internal team members<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Once your documents are ready, set up a 1:1 meeting with the project lead and another with the project team. Go over your project handover notes, and leave time for questions and clarifications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your handover document mentions someone, make sure you\u2019ve had an in-person run-through to cover what you\u2019re asking from them. In addition, use the <\/span><a href=\"https:\/\/www.cio.com\/article\/287088\/project-management-how-to-design-a-successful-raci-project-plan.html\"><span style=\"font-weight: 400;\">RACI matrix<\/span><\/a><span style=\"font-weight: 400;\"> to keep team members accountable. RACI stands for Responsible, Accountable, Consulted, and Informed and is an effective approach for improving project outcomes. Simply put, it helps preempt potential issues along the lines of \u201cI wasn\u2019t told\u201d or \u201cI don\u2019t know anything about this project.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One way to prioritize situations is to think about the biggest risks, such as:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Not meeting a deadline<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Exceeding the budget<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Missing crucial client updates<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Which of these would have the biggest impact on the project? Determine critical scenarios that could affect the project, and then decide how to rank them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our handover template includes an <\/span><i><span style=\"font-weight: 400;\">\u201cI will be happy when I get back if \u2026\u201d<\/span><\/i><span style=\"font-weight: 400;\"> section. This adds clarity for anyone trying to determine what\u2019s most important for project success. If people are stretched for time, it\u2019ll be easy to see where they should focus their energy.<\/span><\/p>\n<div align=\"center\">\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">If you only had 25 minutes\/week to manage a project, what tasks would you take on as &#8220;necessary&#8221; to do a good job? <a href=\"https:\/\/twitter.com\/hashtag\/pmot?src=hash\" target=\"_blank\" rel=\"noopener noreferrer\">#pmot<\/a><\/p>\n<p><a href=\"https:\/\/twitter.com\/brettharned\/status\/636176958020288513\">August 25, 2015<\/a><\/p><\/blockquote>\n<p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><\/p>\n<\/div>\n<h3><\/h3>\n<h3><b><br \/>\nStep 3: Picking up when you get back<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This step is critical for temporary handovers and helps both you and the client get back on track, especially if you\u2019ve been away for a few weeks.<\/span><\/p>\n<p><b>Pre-book a status meeting<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Before you go away, schedule a meeting for the date you return to the office and include the people overseeing your work. This official handoff helps you get back up to speed with your projects and gives them a chance to inform you about everything that happened while you were away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another significant benefit is it helps ensure you\u2019re prioritizing the right clients and activities during those first days back. When you have hundreds of emails in your inbox, it\u2019s difficult to know where to concentrate your time and energy. A quick review of each project will help you focus on where it\u2019s needed most.<\/span><\/p>\n<p><b>Request updated handover notes<br \/>\n<\/b><span style=\"font-weight: 400;\">Another way to ease the transition is for your colleague to prepare a set of handover notes for you. Using your original notes as a reference should not only clarify changes that have occurred, but they can also be used as a guide in your status meeting.<\/span><\/p>\n<p><b>Check in with your client<br \/>\n<\/b><span style=\"font-weight: 400;\">Don\u2019t forget to email clients when you return, no matter how tempting it is to lay low and ease into your routine. It\u2019s professional and courteous to confirm that you\u2019ve returned and you\u2019re once again their main point of contact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the client is expecting you to immediately transition to full speed, you may need to reassure them that they are a high priority and then explain that you want to be thorough in catching up on communications related to their project. Many will be fine after hearing that, enabling you to hold off until later in the week after you\u2019ve made a dent in your backlog.<\/span><\/p>\n<div class=\"adblock adblock--bright11\">\n<div class=\"adblock__image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2209\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2019\/12\/avatar.png\" alt=\"Avatar\" width=\"562\" height=\"576\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2204\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/uploads\/2019\/12\/jamie-colarossi.png\" alt=\"Jamie Colarossi\" width=\"548\" height=\"576\" \/><\/div>\n<blockquote><p>&#8220;Resource Guru has significantly improved our visibility, boosting project ownership and forecasting ability.&#8221;<\/p>\n<footer><strong>Jamie Colarossi<br \/>\n<\/strong>Resource Manager<\/footer>\n<p><svg class=\"curve__right\" preserveAspectRatio=\"none\" viewBox=\"0 0 42 236\">\n<path d=\"M42,0H0C20.4,38,31.14,77.5,31.14,118S20.4,198,0,236H42Z\" style=\"fill:#40264d;fill-rule:evenodd\"\/><\/svg><br \/>\n<svg class=\"curve__bottom\" preserveAspectRatio=\"none\" viewBox=\"0 0 236 42\">\n<path d=\"M236,42V0c-38,20.4-77.5,31.14-118,31.14S38,20.4,0,0V42Z\" style=\"fill:#40264d;fill-rule:evenodd\"\/><\/svg>\n<\/p><\/blockquote>\n<div class=\"adblock__link\"><img decoding=\"async\" src=\"https:\/\/resourceguruapp.com\/blog\/wp-content\/themes\/resourceguru_2019\/images\/resource-guru-vertical.svg\" \/><br \/>\n<a id=\"customtestimonial\" class=\"button\" href=\"https:\/\/resourceguruapp.com\">Try It Free<\/a><\/div>\n<\/div>\n\n<div align=\"center\"><\/div>\n<h3><b>Step 4: Plan ahead for next time<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Don\u2019t forget to ask people for feedback on your project documentation. What was useful? What was missing? Was anything confusing? Use that feedback to continue to improve your project handover template. Plus, these conversations also provide an opportunity to personally thank each person for their contribution to your project while you were away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re a producer, project manager, team lead, or <\/span><a href=\"https:\/\/resourceguruapp.com\/blog\/hiring-a-resource-manager\"><span style=\"font-weight: 400;\">resource manager<\/span><\/a><span style=\"font-weight: 400;\">, handovers will support you throughout the project lifecycle. Having to distill the most critical aspects of your project into a concise guide will ultimately improve how you write documentation and coordinate project plans going forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, while project handover isn\u2019t as simple as literally passing the baton, you can protect your dominos from collapsing with adequate planning and attention to detail.\u00a0<\/span><\/p>\n<p><strong><a href=\"https:\/\/drive.google.com\/drive\/folders\/18AuBBKC3uMNvdUTddl4XsWKn6nKX4wnm?usp=sharing\" target=\"_blank\" rel=\"noopener\">Download my free project handover template \u2192<\/a><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Use-a-resource-management-tool-for-easy-project-handovers\"><\/span><b>Use a resource management tool for easy project handovers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A project handover is useful only if it\u2019s completed in time. For this, you need visibility into team schedules and forecasts, so you\u2019re assigning the right work to the right employees. With a <\/span><a href=\"https:\/\/resourceguruapp.com\/\"><span style=\"font-weight: 400;\">resource management tool<\/span><\/a><span style=\"font-weight: 400;\">, this part of the project handover becomes significantly easier and lends efficiency to the handover process.<\/span><\/p>\n<p><b>Related Resource Guru reads:<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/download-a-free-resource-scheduling-template-for-excel\"><span style=\"font-weight: 400;\">Download a free Excel resource scheduling template<\/span><\/a><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/the-ultimate-guide-to-resource-management\"><span style=\"font-weight: 400;\">The ultimate guide to resource management<\/span><\/a><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/how-to-create-the-ultimate-project-budget-template-free-excel-template\"><span style=\"font-weight: 400;\">How to create the ultimate project budget template (+ FREE Excel template)<\/span><\/a><\/li>\n<li><a href=\"https:\/\/resourceguruapp.com\/blog\/free-project-plan-template-for-excel\"><span style=\"font-weight: 400;\">Free project plan template for Excel<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A project handover should be simple, right? You reassign a project, and it becomes someone else\u2019s responsibility. In reality, a project handover is more like a game of dominos\u2014one shaky piece and the entire project will&hellip;<\/p>\n","protected":false},"author":30,"featured_media":2703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[38],"tags":[],"class_list":["post-1035","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 Easy Steps To Create a Perfect Project Handover Template<\/title>\n<meta name=\"description\" content=\"Use this free project handover template to make sure your projects run smoothly even when you&#039;re not around.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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